Privacy Policy

Overview

Yuan Ceramics collects only the information needed to process and deliver your order. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Providing checkout and delivery information is voluntary, but we may not be able to process, ship, or respond to your order or enquiry if the required information is not provided.

What We Collect

When you place an order, we collect the following through Stripe's checkout:

• Name
• Email address
• Shipping address
• Phone number, if requested or provided for courier delivery

This information is provided directly to Stripe and used solely to fulfil your order, arrange delivery, and send your receipt.

If you contact us through the website form or by email, we collect the contact details and message you provide so we can respond to your enquiry.

We may also receive limited technical information about website visits, such as page performance, device/browser information, and approximate usage analytics. We use this to keep the website reliable and improve the shopping experience.

Payment Information

All payment processing is handled by Stripe. Yuan Ceramics never sees or stores your card number, expiry date, or CVV. For details on how Stripe handles your payment data, see stripe.com/privacy.

How We Use Your Information

Your personal information is used to:

• Process and fulfil your order
• Arrange shipping and delivery
• Send your order confirmation and receipt
• Contact you if there is an issue with your order
• Reply to enquiries you send us
• Operate, secure, and improve the website

We do not use your information for marketing, and we do not add you to any mailing list without your explicit consent.

Who May Receive Your Information

We share personal information only where needed to run the store and fulfil your order. This may include payment processing through Stripe, delivery through NZ Post or another courier, email handling through our email provider, website hosting and analytics through Vercel, and secure database storage through MongoDB Atlas.

Some service providers may process or store information outside New Zealand. Where this happens, we use reputable providers and take reasonable steps to ensure your information is protected.

Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or modification. Payment details are handled by Stripe and are not stored by Yuan Ceramics.

Data Retention

Order records (including name, email, and shipping address) are retained for the period required to fulfil the order and comply with our legal obligations under New Zealand tax and consumer law. We do not keep your data longer than necessary.

Enquiry messages are kept only for as long as reasonably needed to respond and maintain our customer records.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, email us at yuancraftporcelains@gmail.com.

Contact

If you have any questions about this policy, please contact us at yuancraftporcelains@gmail.com.