Shipping & Returns

New Zealand Shipping

Website checkout is currently available for New Zealand delivery addresses only. Domestic orders are shipped via NZ Post or another tracked courier service. We aim to have your order packed and dispatched within 2 working days. Once your parcel is on its way, you will receive an email with your tracking number so you can follow its journey.

Shipping is $10 NZD for New Zealand orders placed through the website, unless a free-shipping promotion is active and your order qualifies.

Please double-check your delivery address at checkout. We are unable to change the shipping address once an order has been dispatched.

Large Orders

Because we are a small independent studio, we calculate postage as accurately as we can — but for larger orders we may need to charge a little more to cover actual costs:

• More than 2 cactus cups in one order
• More than 4 bookmarks in one order

If this applies to your order, we will contact you before dispatching to confirm the extra shipping cost. You are never charged anything beyond what we agree with you first. We appreciate your understanding — we will always be as transparent as possible.

International Shipping

Website checkout is currently set up for New Zealand delivery addresses only. If you are outside New Zealand, please contact us before placing your order. If international shipping is available for your location and item, we will get an accurate tracked shipping quote and arrange payment separately.

International customers are responsible for any customs duties, taxes, import fees, or border charges that may apply in their country.

Damaged in Transit

We pack every order carefully, but occasionally things can go wrong in the post. If your order arrives damaged, please email us at yuancraftporcelains@gmail.com as soon as possible after receiving your parcel. Include your order details and clear photos of the damage and the packaging. This helps us resolve the issue quickly and work out the best remedy for you.

What we can do depends on the item:

• Bookmarks — we will send you a replacement of the same design.
• Hand-painted pieces — we will make you a new one. Because every piece is painted by hand, your replacement will be very close but not a perfect copy of the original — that is part of what makes it handmade.
• Cactus cups — each cup is handmade, so a replacement may not be an exact copy. Get in touch and we will help you choose from what is currently available, or issue you a full refund — whichever you prefer.

Providing photos as soon as possible helps us assess damage, but nothing in this policy limits any rights you may have under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986.

Returns & Exchanges

Because our pieces are handmade and often one-of-a-kind, we do not accept returns or exchanges for change of mind. Please read product descriptions carefully and feel free to contact us with any questions before purchasing.

If an item arrives damaged, is faulty, or is not as described, we will work with you on a remedy as required by New Zealand consumer law. Depending on the situation, this may be a repair, replacement, exchange, or refund.

This policy does not limit your rights under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986.

Questions?

We are a small studio and genuinely care about every order. If anything is unclear or you have a concern, please reach out — yuancraftporcelains@gmail.com.